Contact us
If you need human help, please email us. To speed things up, include the job ID, screenshots, the time the issue happened, and the page path you were using.
support:support@vibeframeai.com
- Account and login issues: missing emails, redirect problems after login, or unexpected account state.
- Job issues: submission failures, jobs stuck in processing, unsatisfactory results, or single-item retry problems.
- Credit and payment issues: missing free credits, top-up discrepancies, or unexpected refund behavior on failed jobs.
Check these first
Many issues can be resolved without waiting for support. These checks are usually the fastest first step.
- Refresh the page and check the job status again in case the UI is showing cached data.
- Check image format and size, and prefer clear original JPG, PNG, or WebP files.
- If only some images in a batch failed, retry the failed items directly from the results page instead of rerunning the whole batch.
- If the login email did not arrive, check spam and confirm the submitted email address is correct.
Common questions are also collected on theFAQ page.